Job Update

Technical Support Engineer

Postman

Published by Siddiq K on Jun 9, 2026 / Updated on Jun 12, 2026

Posted Date

Jun 9, 2026

Author

Siddiq K

Location

Bengaluru, Karnataka, India

Job Type

Full-time

Quick Links for This Job

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About This Role

Postman is hiring a Technical Support Engineer for Bengaluru. This is a customer-facing technical role for candidates who can explain APIs, troubleshoot SaaS product issues, work with support tools, and communicate clearly with technical and non-technical users. The official listing mentions 2+ years of technical product support experience, but also encourages candidates from diverse backgrounds to apply. Verify weekend coverage, work hours, and final expectations on the official Greenhouse page.

Before You Apply

Before applying, tune your resume around API troubleshooting, SaaS support, customer ownership, support tools, and written communication. Include one concrete issue-resolution example and apply only through the official Postman Greenhouse link.

Source & Verification

Source

Official Greenhouse job posting

Status

Active

Last Checked

Jun 12, 2026

Application Deadline

Not mentioned

Official Link

View source

Editor note: HiringsToday structured this Postman Technical Support Engineer listing on 2026-06-12 using the official Greenhouse job posting. Verify the apply link, weekend coverage, salary, and application status before applying.

Responsibilities

•
Become a technical expert on the Postman platform and take ownership of customer-reported issues
You will need to understand Postman features well enough to guide users and follow issues until resolution.
•
Research, diagnose, troubleshoot, and identify solutions for customer issues
You may investigate API behavior, product settings, network basics, errors, logs, or reproduction steps.
•
Work with engineering, product, and customer teams to ensure timely resolution
You will coordinate across teams, escalate clearly, and provide written follow-ups.

Eligibility

2+ years of experience doing technical product support for a modern or SaaS product
The role involves direct troubleshooting for a widely used SaaS platform.
Show support tickets handled, product areas supported, tools used, and measurable support outcomes.
Previous experience with API development or SaaS products
Postman is an API platform, so API knowledge is central to support work.
Add API projects, Postman collections, REST concepts, or SaaS support experience to your resume.
Familiarity with software products, networking basics, REST APIs, and how the web works
The official listing expects comfort with technical concepts and explaining them to different audiences.
Revise HTTP methods, status codes, headers, auth, DNS basics, browsers, and request-response flow.

Required Skills

REST APIsTechnical SupportJavaScriptZendesk / Jira / GitHubCommunication

Salary & Benefits

Salary is not mentioned on the official Postman Greenhouse posting. Confirm compensation, shift or weekend coverage, benefits, and work arrangement with the recruiter.

Why Apply

This role is useful for candidates who like API products, customer troubleshooting, SaaS support, and technical communication. It can be a good fit for support engineers who want to stay close to product and engineering teams. Apply only through Postman's official job page and do not pay money for any application, training, or interview.

Application Notes

Who should apply

-Technical support engineers with 2+ years of SaaS or product support experience
-Candidates comfortable with APIs, JavaScript basics, REST, troubleshooting, and customer communication
-Applicants based in or willing to work from Bengaluru

Who may skip

-Candidates not comfortable with customer-facing support or phone support
-Applicants with no API, SaaS, networking, or web fundamentals exposure
-Anyone asked to pay money for registration, training, referral, or interview access

Expected selection process

Application screening
Technical support or troubleshooting interview
Team interview
HR discussion and document verification

Documents to keep ready

-Updated resume
-Government ID
-Experience documents if requested
-Portfolio, GitHub, or API project links if available

Preparation Tips

Revise API fundamentals

Prepare HTTP methods, status codes, headers, authentication, JSON, REST, and common API errors.

Before applying

Practice Postman workflows

Create collections, environments, variables, auth requests, tests, and troubleshooting examples.

Before technical round

Prepare support examples

Keep one example ready where you handled a customer issue from report to resolution.

Before recruiter screening

How To Apply

1. Open the official Postman Greenhouse link
Check the role title, Bengaluru location, technical requirements, and weekend coverage details.
5-10 minutes
2. Update resume
Highlight API support, SaaS troubleshooting, Postman usage, support tools, and customer communication examples.
20-30 minutes
3. Submit the official application
Fill the Greenhouse form carefully. Do not pay any fee for job application or interview access.
10-20 minutes
4. Save confirmation
Keep the confirmation email, job link, and recruiter communication for tracking.
2-5 minutes

About Postman

Postman is described in the official listing as an API platform used by more than 45 million developers and 500,000 organizations. The listing says the company is headquartered in San Francisco and has offices including Bangalore, where Postman was founded.

Headquarters

San Francisco, USA

India Presence

Bangalore